Storage Teddington Terms and Conditions of Service
These terms and conditions apply to all storage, removal, collection, delivery and associated services provided by Storage Teddington. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming your booking.
1. Definitions
In these terms and conditions, the following definitions apply:
Agreement means the contract made between you and Storage Teddington incorporating these terms and any written quotation or confirmation provided by us.
Goods means any items, belongings, furniture, equipment or effects that we pack, move, handle, transport or store for you.
Services means any removal, relocation, loading, unloading, packing, unpacking, storage, handling, or related services supplied by us.
Storage Facility means any warehouse, container, unit or other premises where we store your goods.
You and your means the customer, being the person or business who books or is responsible for payment of our services.
2. Scope of Services
Storage Teddington provides domestic and commercial storage and removal services, including short term and long term storage, local removals, collections and deliveries, and associated handling and packing services.
The exact scope of work will be set out in our quotation or booking confirmation. Only the services explicitly listed in the quotation or booking confirmation are included in the agreed price. Any additional work requested may incur extra charges.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing details of the services required, including the addresses, access details, list or estimate of goods, dates and any special requirements. Quotations are based on the information you provide. If this information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation, adjust the price or refuse the booking.
3.2 Acceptance of quotation
A quotation is not a binding offer until it is confirmed by us. Your booking is only accepted and confirmed when we issue written confirmation. We may refuse any booking at our discretion.
3.3 Provisional dates
Any dates suggested or discussed before written confirmation are provisional only and subject to availability. We are not liable for any loss or expense you incur if you act on a provisional date that has not been confirmed in writing.
3.4 Changes to your booking
You must inform us as soon as possible of any change to addresses, dates, access conditions, volume or nature of goods, or required services. Changes may alter the price and may be subject to availability. If we cannot accommodate your requested changes, the original booking and cancellation terms apply.
4. Prices and Payments
4.1 Quotations and price basis
All prices are based on the services described in the quotation and assume normal access, safe working conditions and accurate information from you. Prices may include time, labour, vehicle use, storage space, materials and other costs as appropriate.
4.2 Additional charges
We reserve the right to apply additional charges if:
Access is significantly more difficult or distant than described or reasonably anticipated.
There are delays caused by you or by circumstances within your control.
The volume or weight of goods exceeds the estimate provided.
We are required to carry goods over long distances on foot, via stairs, narrow access routes or lifts, or we face parking or loading restrictions.
Additional services are requested such as packing, unpacking, dismantling, reassembly or specialist handling.
4.3 Payment terms
Unless otherwise agreed in writing, payment terms are as follows:
For removal services, full payment is due before or on the day of the move, prior to unloading.
For storage services, the first storage period must be paid in advance. Ongoing storage is payable in advance at the start of each storage period.
We may require a deposit to secure your booking. Any deposit is non-refundable unless stated otherwise in these terms.
4.4 Late or non-payment
If you do not pay any amount due on time, we may:
Refuse to carry out or continue the services.
Withhold delivery of your goods.
Charge reasonable interest and administration fees on overdue balances.
Exercise a lien over your goods, meaning we may retain them until all outstanding sums, interest and costs are paid in full.
5. Cancellations and Postponements
5.1 Your right to cancel or postpone
If you wish to cancel or postpone your booking, you must notify us in writing as soon as possible. Any applicable charges will be based on the notice period given before the scheduled start of services.
5.2 Cancellation charges
We reserve the right to apply the following cancellation or postponement charges:
More than ten working days notice before the scheduled date: no cancellation fee, although any non refundable third party costs may be charged.
Between five and ten working days notice: up to fifty percent of the quoted price.
Less than five working days notice or on the day: up to one hundred percent of the quoted price.
The exact amount within these limits will depend on the work carried out, costs incurred and our ability to reallocate the booking.
5.3 Cancellation by us
We may cancel the booking or suspend services if you fail to pay on time, provide misleading information, put our staff at risk, request unlawful services or are in material breach of these terms. Where we cancel for reasons within our control and not arising from your breach, we will refund any prepayments for services not yet supplied. We will not be liable for any consequential loss arising from such cancellation.
6. Your Responsibilities
You agree to:
Ensure that you are the owner of the goods or have full authority from the owner to enter into this agreement.
Provide accurate and complete information about the goods, addresses, access, dates and services required.
Arrange suitable parking and access for our vehicles and staff at all locations.
Be present or represented at collection and delivery to direct placement of goods and check that all agreed work has been carried out.
Ensure that all appliances are disconnected, defrosted and drained, and that all goods are adequately prepared for transport or storage.
Secure or remove any fixtures, fittings and items attached to walls, floors or ceilings that are to be moved.
Comply with all laws and regulations relating to the goods and the premises, including waste regulations.
7. Goods Not Accepted for Carriage or Storage
Unless we have agreed in writing, we do not accept liability for and may refuse to handle, move or store:
Perishable items, plants or animals.
Hazardous, flammable, explosive or corrosive materials.
Illegal goods or items obtained unlawfully.
Cash, securities, precious metals, jewellery, watches, stamps or similar valuables.
Items of exceptional value, such as fine art, antiques or collections, unless specifically declared and accepted in writing.
If any such items are included without our knowledge and consent, they are moved or stored entirely at your risk and you will be responsible for any legal or regulatory consequences, including disposal costs where required.
8. Storage Terms
8.1 Storage period and charges
Storage is provided for the period agreed and renews automatically on a rolling basis unless terminated by either party in writing, subject to any minimum term agreed. Charges are calculated on the basis of the storage space and services provided.
8.2 Access to stored goods
Access to the Storage Facility is by prior arrangement and subject to our operating hours, security procedures and identification checks. We may charge a reasonable fee for access visits, handling or retrieval work.
8.3 Non payment and disposal of goods
If you fail to pay storage charges or any other sums due, we may exercise a lien over the goods. If you remain in arrears for a reasonable period after written notice, we may, as a last resort and subject to applicable law, sell or dispose of some or all of the goods to recover outstanding sums and reasonable costs. Any surplus after deduction of all charges and costs will be held for you.
9. Waste and Environmental Regulations
We are not a waste disposal service and will not remove or dispose of waste, rubbish, prohibited substances or items that require specialist disposal unless expressly agreed and priced as a separate service.
You are responsible for ensuring that no waste, hazardous materials or items requiring licensed disposal are presented to us as part of your goods without prior written agreement. Where we agree to remove unwanted items, they must be accurately described. Any additional costs, fines or charges incurred as a result of your failure to comply with waste or environmental regulations will be your responsibility.
We reserve the right to decline removal or storage of any item that we reasonably believe breaches waste or environmental regulations, or poses a health, safety or contamination risk.
10. Our Liability
10.1 Standard of service
We will exercise reasonable care and skill in providing the services. Our responsibility for loss or damage to goods is limited as set out in this section.
10.2 Exclusions of liability
We are not liable for loss, damage, delay or failure caused by:
Acts or omissions of you or any third party present at the premises.
Inherent defects, weaknesses, wear and tear or pre existing damage in the goods.
Normal deterioration, including scratching, scuffing or minor marks associated with handling and transport.
Weather conditions, traffic, road closures or other events beyond our reasonable control.
Loss of data, software or digital content from any device or media.
10.3 Limitation of liability
Our total liability for loss of or damage to your goods, whether arising in contract, tort or otherwise, is limited to a reasonable market value of the affected items subject to an overall financial cap that is proportionate to the price paid for the services, unless we have agreed a different limit in writing. If you require higher protection, you should arrange your own insurance or discuss additional cover with us where available.
10.4 Indirect or consequential loss
We are not liable for any indirect or consequential loss, including loss of profits, loss of income, loss of use, loss of opportunity, emotional distress or similar, even if we have been advised of the possibility of such loss.
11. Insurance
You are strongly advised to arrange adequate insurance for your goods during removal and storage. Our charges do not include insurance unless expressly stated. Any information we provide regarding insurance options is for general guidance and does not constitute advice. It is your responsibility to check policy terms, limits, exclusions and conditions.
12. Claims and Complaints
Any visible loss or damage must be reported to us as soon as reasonably possible and in any event within a short time frame after collection or delivery, while we are still in a position to investigate. For stored goods, you must notify us promptly after accessing or receiving your goods and discovering any alleged loss or damage.
Your notice should include full details of the issue, the items affected and any supporting evidence. Failure to report promptly may affect our ability to investigate and may limit any compensation that could otherwise be payable.
13. Health and Safety
We reserve the right to refuse or suspend work where we consider that conditions are unsafe for our staff or the public. You must ensure that premises are safe, reasonably clean, adequately lit and free from foreseeable hazards at the time of service.
14. Data Protection and Privacy
We collect and use personal information necessary to manage bookings, provide services, handle payments and comply with legal obligations. We will handle your information in accordance with applicable data protection laws and retain it only for as long as reasonably necessary for these purposes or as required by law.
15. Force Majeure
We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, civil disturbances, acts of terrorism, fire, flood or legal restrictions. In such cases we will use reasonable efforts to notify you and to resume services as soon as reasonably practical.
16. Variation of Terms
We may update these terms from time to time. The terms in force at the time of your booking will apply to that booking unless a change is required by law or regulation. Any variation to these terms for a particular booking must be agreed in writing by us.
17. Severability
If any part of these terms is found to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
This agreement and any dispute or claim arising out of or in connection with it, including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
19. Entire Agreement
These terms, together with any written quotation and booking confirmation, constitute the entire agreement between you and Storage Teddington in relation to the services. You acknowledge that you have not relied on any statement, promise or representation not set out in these documents.
