Storage Teddington Privacy Policy
This Privacy Policy explains how Storage Teddington collects, uses, stores and protects personal data relating to its customers within the Storage Teddington service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.
By using Storage Teddington services, making an enquiry, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy applies to all Storage Teddington customers and prospective customers in our service area, regardless of the communication channel used.
1. Data Controller
Storage Teddington is the data controller for the personal data described in this Privacy Policy. As data controller, Storage Teddington decides how and why your personal data is processed, and is responsible for ensuring that such processing complies with applicable data protection laws.
2. Personal Data We Collect
Storage Teddington collects and processes different categories of personal data, depending on how you interact with us and which services you use. The types of data we may collect include:
Identification and contact details such as full name, postal address, billing address, contact address, and communication preferences.
Contact and communication data such as email content you send to us, enquiry details, and notes of your communications with our staff.
Contract and account data such as storage unit number, contract start and end dates, payment status, and service usage information.
Payment and billing data such as payment method details, transaction history, invoices and payment confirmations. We do not store full payment card details where we use secure payment processors for card transactions.
Security and access data such as records of access to our premises, access codes, entry and exit logs, CCTV footage where installed for security purposes, and records of incidents or complaints.
Technical data such as IP address, browser type, device identifiers, and basic usage information when you visit our website or interact with our online services, collected via standard server logs or similar technologies.
Sensitive categories of personal data are not intentionally collected. If you voluntarily provide such information, it will only be processed where there is a clear and lawful basis to do so and where strictly necessary.
3. Purposes and Lawful Bases for Processing
Storage Teddington processes your personal data only when there is a lawful basis to do so. Depending on the context, we may rely on one or more of the following lawful bases.
Contract performance. We process your personal data to take steps at your request before entering into a contract, and to perform our contractual obligations once a contract is in place. This includes processing enquiries, preparing quotations, setting up your customer account, managing your storage unit, taking payments, communicating about your contract, and providing customer service.
Legal obligations. We process personal data where necessary to comply with legal and regulatory obligations, including tax and accounting requirements, fraud prevention, prevention and detection of crime, responding to requests from public authorities, and complying with health and safety obligations on our premises.
Legitimate interests. We may process personal data where this is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include maintaining the security of our premises and property, improving our services, managing business operations, handling complaints and disputes, and carrying out basic analytics to understand service usage.
Consent. In certain limited situations, we may rely on your consent to process personal data, for example for specific types of direct marketing that require consent. Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
4. How We Use Your Personal Data
Storage Teddington uses personal data for the following purposes, to the extent necessary and proportionate.
To respond to enquiries, provide quotations, and supply information about our storage services where requested by you.
To set up and manage your customer account, allocate and administer storage units, and manage access to our facilities.
To process payments, maintain billing records, issue invoices, and manage any refunds or arrears.
To maintain security of our premises, including managing access systems and, where in operation, using CCTV for security monitoring and incident investigation.
To provide customer support, manage complaints, and communicate important information about your contract or our services.
To comply with legal obligations, respond to legal claims, cooperate with law enforcement where required, and maintain appropriate business records.
To send service-related communications, such as contract updates, policy changes or essential maintenance notices.
5. Data Retention
Storage Teddington retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
Customer contract and billing data are generally kept for the duration of your contract and for a defined period after its end to comply with legal and tax obligations, and to handle potential disputes or claims.
Enquiry records and communication history may be kept for a reasonable period after your enquiry is resolved for internal record-keeping, training and quality assurance, unless you request earlier deletion where appropriate.
Security and access records, including CCTV footage where used, are retained for a limited period that is appropriate for security and incident investigation purposes, unless a particular record needs to be kept longer because it is relevant to an ongoing investigation or legal claim.
When personal data is no longer required, it will be securely deleted, anonymised or otherwise handled so that it is no longer associated with an identifiable individual.
6. Data Processors and Sharing
Storage Teddington may share personal data with carefully selected third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Such processors may include providers of payment processing services, accounting and billing systems, IT hosting and maintenance services, security and access control systems, customer relationship management systems, and professional advisers such as accountants or legal advisers acting under a duty of confidentiality.
Where third party processors are used, Storage Teddington takes steps to ensure that appropriate contractual and technical safeguards are in place to protect your personal data, including obligations relating to confidentiality, data security, and data protection compliance.
We may also share personal data with public authorities, law enforcement, regulators or courts where required by law or where necessary to exercise or defend legal claims. In such cases, we will only disclose what is strictly necessary.
Storage Teddington does not sell personal data to third parties.
7. International Transfers
Where Storage Teddington or its processors transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection legislation. These safeguards may include adequacy regulations, standard contractual clauses or equivalent measures. Further information about international transfers can be provided upon request.
8. Data Security
Storage Teddington implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training and clear internal policies. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the risks associated with the data we process.
9. Your Data Protection Rights
As a Storage Teddington customer or prospective customer in our service area, you have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data together with information about how it is used.
Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data concerning you.
Right to erasure. In certain circumstances, you may request the deletion of your personal data, for example where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies.
Right to restriction. You may ask us to restrict the processing of your personal data in specific situations, for example while we verify the accuracy of the data or assess an objection you have raised.
Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect processing that has already taken place.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.
10. Changes to This Privacy Policy
Storage Teddington may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Any updated version will apply to all customers and prospective customers within our service area from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.
