Teddington Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Teddington Storage provides storage services to customers in the UK. By making a booking, placing goods into storage, or using any related service, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. If you do not agree with any part of these terms, you should not proceed with the booking process.

Scope of Service. Teddington Storage supplies storage space and related handling services for lawful personal and business goods only. The storage service is provided on a self-contained basis unless otherwise agreed in writing. We may, at our discretion, offer collection, receipt, transfer, packing support, or other ancillary services. Any such additional service is subject to these same conditions unless separate written terms are provided.

These terms are intended to be read together with any booking confirmation, inventory note, service order, or invoice issued by us. In the event of conflict, any written special condition accepted by both parties will apply only to the extent of that conflict. All other clauses in these storage terms and conditions will continue to apply in full.

Booking Process

A booking for Teddington storage services may be requested by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it, assigned the relevant storage arrangement, and issued a confirmation. We may decline a booking at our sole discretion where capacity, compliance, payment risk, or suitability concerns arise.

When making a booking, you must provide accurate and complete information about yourself, the ownership of the goods, the nature of the items, and any special handling requirements. You must also disclose whether any goods are fragile, valuable, dangerous, flammable, perishable, or otherwise subject to restrictions. Failure to give full and correct information may result in refusal of service, suspension of storage, additional charges, or termination of the agreement.

You are responsible for ensuring that the goods delivered to our storage facility match the description given at the time of booking. We may require proof of identity, address, or authority to store the goods. If you are acting on behalf of another person or company, you confirm that you have permission to enter into these terms and that you are authorised to do so. Any booking made on behalf of a business binds that business jointly and severally with the person placing the order, unless agreed otherwise in writing.

Payments and Charges

All fees are payable in advance unless stated otherwise on the booking confirmation or invoice. Charges may include storage fees, administration fees, handling fees, collection or delivery charges, packing material costs, insurance administration charges where applicable, and any VAT or other tax due. We may review our prices from time to time and will notify you of any change in advance where required by law or where the change affects an ongoing booking period.

Payment must be made by the method we specify and within the time stated on the invoice or confirmation. If payment is not received when due, we may suspend access to the goods, retain the goods until payment is made, or exercise any rights available to us under these terms or at law. We may also charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable costs of recovery.

Any discount, promotional rate, or special offer is conditional on compliance with these terms and on payment being made on time. Discounts may be withdrawn if the booking is amended, extended, or terminated early. If you add services mid-term, you agree to pay the additional charges in accordance with our prevailing rates. Unless expressly stated, all charges are non-refundable once the service period has started.

Cancellations, Amendments and Termination

You may cancel a booking before the agreed storage start date by giving notice in writing. Cancellation rights may be limited by the type of service, the notice period, and any non-recoverable costs already incurred by us. If you cancel after the service has started, you will remain responsible for fees accrued up to the effective cancellation date and for any reasonable removal, administration, or handling costs.

Where a minimum term applies, early termination may not reduce the fees payable unless we agree otherwise in writing. If you request changes to the storage arrangement, such as unit size, collection date, access arrangement, or duration, we will consider the request in good faith but are not obliged to accept it. Any amendment only becomes effective once confirmed by us.

If you fail to collect your goods, repeatedly miss payments, breach these terms, or leave goods outside the agreed process, we may end the agreement by giving notice where required or, in serious cases, immediately where lawful. On termination, you must remove all goods promptly and settle all outstanding sums. We may charge for continued occupation or retention of goods after the end date.

Customer Responsibilities

You must pack, label, and present goods in a manner suitable for storage unless we have agreed to do this for you. Packaging must be secure and appropriate to the nature of the items. You are responsible for ensuring that all items are clean, dry, and free from pests, mould, and contamination before delivery. We are not liable for deterioration caused by unsuitable packaging, pre-existing damage, or the inherent nature of the goods.

You must not store any item that is prohibited, unlawful, hazardous, dangerous, stolen, counterfeit, contaminated, or likely to cause damage, injury, nuisance, or regulatory breach. This includes, without limitation, explosives, firearms, illegal substances, corrosives, gases, living creatures, and waste not accepted under environmental law. If prohibited items are discovered, we may remove, dispose of, report, or isolate them without liability to you, and you will be responsible for all related costs.

We may require you to provide an inventory or item description for the goods placed into storage at Teddington. Any listed inventory is for identification only unless expressly verified by us. You must keep your own records of ownership, value, and condition. We are not responsible for loss arising from inaccurate inventories, incomplete descriptions, or misrepresentation of the goods stored.

Liability and Insurance

We will take reasonable care in providing the storage service, but our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any loss arising from events outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Unless we have expressly agreed in writing to insure your goods, you remain responsible for arranging adequate insurance cover for the full replacement value of the items stored. If insurance is offered through us or facilitated by us, the scope, exclusions, and limits will be set out separately and may require further declarations from you. You should check carefully that any policy you obtain is suitable for the nature and value of the items.

We do not accept responsibility for loss or damage caused by events beyond our control, including fire, flood, storm, theft by third parties, subsidence, power failure, act of public authority, strike, civil disturbance, or other force majeure events, except to the extent that such liability cannot lawfully be excluded. You acknowledge that storage involves inherent risks and that responsibility for those risks is shared according to these terms and any applicable insurance arrangements.

Access, Inspection and Handling

Access to stored goods is subject to our operating rules, security procedures, and any appointment requirements we impose. We may refuse or delay access where necessary for safety, compliance, maintenance, or payment reasons. If access is granted, you must follow all site instructions and must not interfere with other customers, staff, or stored property. Any unauthorised access may result in immediate suspension or termination of the service.

We may inspect, move, or re-stack goods where reasonably necessary for operational reasons, compliance, safety, or to prevent damage or contamination. We will use reasonable care when doing so, but we are not responsible for minor disturbance, rearrangement, or handling that is reasonably required to operate the facility. We may also open packages where we reasonably suspect a breach of these terms, unlawful contents, or an immediate safety risk.

If you request collection or delivery, you must ensure that the address, access route, loading arrangements, and recipient details are correct and suitable. Delays caused by incorrect instructions, failed access, or absence of a recipient may result in extra fees. We may refuse to release goods if any amount due remains unpaid or if we reasonably believe the request is not authorised.

Waste Regulations and Prohibited Disposal

Customers must comply with all applicable UK waste regulations when placing items into storage or asking us to handle unwanted goods. The service is not a waste disposal service unless expressly stated. You must not leave waste, rubbish, contaminated materials, electrical waste, batteries, chemicals, oils, paint, asbestos, medical waste, or any other regulated material unless we have confirmed in writing that we are authorised and equipped to accept it.

If goods are damaged, no longer wanted, or to be disposed of, you must tell us clearly and obtain written approval before leaving them for removal. We may refuse items that cannot lawfully be stored, transferred, or disposed of under environmental or safety rules. Where we agree to arrange disposal, recycling, or transfer, you authorise us to act as your agent only for that limited purpose and you remain responsible for all legal obligations connected with the materials.

You warrant that any waste or unwanted items handed to us are correctly described and packaged, and that you have disclosed any hazards. If you breach waste regulations, you will indemnify us for all losses, fines, charges, clean-up costs, regulatory expenses, and third-party claims arising from that breach. We may notify the appropriate authorities where required or where we reasonably believe a legal obligation exists.

Data, Notices and General Terms

We may process personal data provided in connection with the booking and storage service for administration, payment processing, security, compliance, and service management purposes. We will handle personal data in accordance with applicable data protection laws and any privacy information we provide separately. By using the service, you agree to provide only data that is accurate and relevant to the agreement.

Any notice under these terms must be given in writing unless we state otherwise. Notices sent by electronic means will be treated as received when they are reasonably capable of being accessed by the recipient. If any provision of these terms is found to be invalid or unenforceable, the remainder will continue in effect. No failure or delay by us in enforcing a right shall operate as a waiver of that right.

The customer may not assign or transfer rights under these service terms and conditions without our prior written consent. We may assign, transfer, subcontract, or otherwise deal with our rights and obligations where lawful and where doing so does not materially reduce your rights under the agreement. These terms form the entire agreement between the parties regarding the storage service unless replaced or supplemented by a written document signed by both parties.

Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. Where the customer is based in Scotland or Northern Ireland, mandatory consumer or statutory rights may still apply to the extent required by law, but the contract itself remains governed by English law unless otherwise agreed in writing.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these Teddington Storage terms, except where mandatory law provides otherwise. If a customer qualifies as a consumer, nothing in these terms affects any rights that cannot lawfully be excluded or limited. The parties agree that these terms are intended to operate fairly and reasonably within the meaning of applicable UK legislation.

By using the storage service, you acknowledge that you have read, understood, and accepted these terms in full. You also confirm that you are authorised to store the goods, that the goods are lawful to store, and that you will comply with all payment, conduct, and waste obligations set out above. These terms should be retained for your records and reviewed whenever your booking changes.